We understand that sometimes things don’t go as planned, and you may need to cancel an order or return an item. This policy outlines our cancellation and refund procedures to ensure a smooth experience for you.

Order Cancellation

You can cancel your order free of charge within 3 hours of placing it. To cancel an order, please email us at info@rentorsa.com. We will process your cancellation request as soon as possible.

Please note: We cannot cancel orders that have already been shipped.

Returns and Refunds

We guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 2 days time (From the date of order delivery) to report the complaint kindly email us at info@rentorsa.com. Our technical team will verify the submitted details visually and/or by checking through video call (google meet). If technical team find the reason convincing we will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. In case, we do not have the product in stock to provide replacement, we will issue 100% refund.
Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. we reserve the right to take the final decision on all refund request.

Limits Of Responsibility

We accept no responsibility for improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components.

Exchanges
Due to nature of products we are selling we cannot offer exchange unless the conditions as explained in the Returns and Refunds sections above are fulfilled.

Summery of Return and Refund Policy

Condition for returns: Accepts returns for defective products only which are either new or NOT misused upon verification by our technical team.

Return Window: Within 2 days from the day of delivery.

Replacement: 100% replacement for the legitimate defective returned products ONLY. The shipment cost for such replacement will be paid us. In case the defective returned product found MISUSED, NO replacement or refund will be issued. In case the returned product found NON-DEFECTIVE, customer has to pay the shipping cost to re-deliver it as per the rates mentioned in the Shipping Policy.

Refund: 100% refund for the legitimate defective returned products ONLY if replacement stock is unavailable with us.

Return shipment cost: 100% will be paid by us for the legitimate returns.

Replacement product delivery time:2-7 days upon confirmation of legitimacy of the defective products returned.

Exchange: No exchange allowed.

Contact Information

SWARAJ, MOSHI CHIKHALI ROAD, Moshi, Pune – 412105, INDIA | +91-7709719214 | info@rentorsa.com